Safety Tips for Buying and Selling

First things first

Haraj Jazan only displays listings: it never takes payments and does not guarantee any deal. Your best protection is a few simple rules you follow every time.

The golden rule: no transfer before inspection

Never transfer any money — not even a deposit — before you have inspected the item yourself.

Most scams start with a request for a deposit "to keep the item for you" or for "shipping fees" before you have seen it — and then the seller disappears.

Never share your verification code

• The verification code you receive by SMS is the key to your account.
• Never share it with anyone, even someone who claims to be from Haraj Jazan, your bank or a government body.
• The Haraj Jazan team will never ask you for your code.
• Anyone asking for "a code that was sent to you by mistake" is trying to take over your account.

For buyers

• Meet the seller in a busy public place in daylight, ideally with someone you trust.
• Check the item carefully before paying: try the device, match its serial number, and ask for the invoice and warranty if there are any.
• Cars: have the car checked by an inspection centre or a trusted workshop, and verify its registration, accident history and traffic fines before the ownership transfer.
• Livestock: inspect the animal yourself, make sure it is healthy, and ask about its age and vaccinations.
• Property: pay nothing before verifying the title deed and ownership through official channels; dealing through a licensed broker is best.
• Be wary of prices far below the market — they are the commonest bait.
• Pay on handover, and avoid transferring money to people you have not met or to accounts in a name other than the seller's.

For sellers

• Do not hand over the item until the money has actually arrived in your account; never rely on a screenshot of a transfer receipt or a text message, which can be faked.
• Be wary of a buyer who offers to pay more than your price and then asks you to send back the difference.
• Never send photos of your personal documents or ID card to a buyer.
• Use in-app chat instead of publishing your number if you want to protect your privacy — you can hide your number on the listing.

Warning signs of a scam

• Pressure to close the deal right now.
• Requests to move the conversation off the platform through unknown links or apps.
• A seller who says they are out of the region and will ship the item after you transfer the money.
• Payment or "receive money" links sent to you in chat.
• Requests for your verification code or your bank card details.
• A brand-new account with no ratings offering a valuable item at a tempting price.

Use the platform's tools

• Check the seller's profile: when they joined, their ratings and any "New member" badge.
• Read the public comments on the listing — someone may already have flagged a problem.
• Report any suspicious listing, message or user with the "Report" button.
• Block anyone who bothers you in chat.

If you have been defrauded

• Report the listing and the user on the platform immediately, and do not delete the conversation — it is your evidence.
• Contact your bank straight away to try to stop the transfer.
• File a report with the security authorities through the Kollona Amn app or at the nearest police station.
• Contact us through "Support"; we will cooperate with the authorities as the law provides.